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Bouncy House, bouncy castle, inflatable

FAQ

Frequently Asked Questions

What is the duration of a rental? 

Residential Rentals are for a maximum of 6 hours between the hours of 10:30 am and 7:30pm, you pick the start time. (the 6 hours does not include set up and take down. Anything over 6 hours will be charged $30/hr. Overnight Rentals can be arranged prior to delivery based on availability. Surcharge will apply. (excluding Foam Machine rental)

What is the duration of a Foam Machine rental?

Foam Rentals are for 3 hours between the hours of 10:30am and 7:30pm. Additional hours will be charged $100/hr.

Do our prices include a power supply?

No. It is the customers responsibility to provide power for the rental (115V minimum, dedicated supply source). If the customer does not have access to a power source we rent out generators (gas included) for $150.

What happens if it rains or poor weather?

 Our main safety concern is wind. When winds go higher than 25 km, it becomes unsafe for an inflatable to be set up. Weather is unpredictable, if you feel the weather will not be suitable for your event, you must notify us a minimum of 3 hours prior to party start time. Your deposit will be saved as a credit for a year and you can reschedule for a later date. 

Do we set up and tear down equipment, and is there an extra cost?

We The Bounce will set up and tear down all equipment. There is no extra cost for setting up and tearing down, that's already included in the price. Equipment is inspected before and after each use by staff to ensure safety. 

How much is delivery? How far will we deliver? 

We are locally operated from Shelburne/Orangeville. Delivery is included within a 30km radius. For bookings more than 30km, there will be a surcharge based on kms. 

Do we inspect and clean equipment? 

Absolutely! We clean all equipment before and after each use with safe, environmentally friendly products. We inspect and assure all equipment is sanitized and safe for use at all times. 

 

Do we have insurance? 

At We The Bounce we are 100 % insured. We are also licensed certified operators of amusement devices through the TSSA. 

 

What payment methods do you accept? 

We accept cash, mastercard/visa debit, credit cards, and E-transfers. 

 

Do you require a deposit? 

Yes. Rentals $500 and under require a $50 deposit. Over $500 requires a 20% deposit.

COVID-19 Safety Guidelines

we offer phone and email bookings. We provide contactless delivery if requested

We offer phone/email booking and contactless delivery and set up.

our staff takes pride in keeping all our units clean

We clean and disinfect all equipment after every use.

We the Bounce Event and Rentals, our big bounce castle obstacle

We have a variety of safe rental options to keep you entertained.

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